Projects and volunteer coordinator 

Location: Remote and various locations around Newington Green, London
Hours: Part-time, 8-10 hrs per week

Type: One year contract
Salary: £25,000 pro rata 

Job Purpose 

As an organisation that is powered almost exclusively by volunteers, NGA needs to do an excellent job of supporting volunteers in becoming connected, both to the NGA volunteer community and to their project or core function teams in order to be productively engaged. This is especially challenging given that most volunteers work entirely remotely.

This role is dedicated to work with individual volunteers and with volunteers in groups. The role has a dual purpose of making the volunteer experience a positive and fulfilling one for volunteers and creating the best outcomes for the community NGA serves.

The Projects and volunteer coordinator will focus on supporting, motivating, equipping, training, and connecting volunteers around the work of NGA. 

This work includes arranging training for volunteers - including general onboarding training for all volunteers and specific training relating to projects and core functions.  

As the NGA is a young, small but rapidly growing charity, the successful candidate could also have the opportunity to gain exposure and experience in other areas of the charity, e.g. fundraising, partner relationship management, and marketing, as time allows.

 

Main Duties  

Volunteer onboarding and support, including…

  • coordination of orientation and onboarding sessions for new volunteers
  • coordination of opportunities for connection amongst all volunteers
  • coordination of volunteer training in areas such as general processes, IT platforms, safeguarding, and other policies and protocols
  • support of volunteers when obstacles arise in their working groups or otherwise
  • coordination of offboarding and collection and distribution of feedback for NGA improvement

Support of volunteer teams and groups, including…

  • ensuring meeting attendance
  • following-up with volunteers whose participation is waning
  • facilitating meetings as need be
  • coordinating team-specific training and volunteer onboarding

Please note that this job description is not exhaustive and may change depending on organisational need.

Person Specification

Each criterion is marked with an E for essential or D for desirable

Qualifications

  • Training in volunteer management (D)
  • Training in team/project leadership (D)
  • Training in safeguarding for adults (D)
  • Training in safeguarding for children (D)
  • Training in training methodologies and techniques (D)

Skills

  • Facility with the use of technology to manage detailed scheduling and work (E)
  • Comfort with and ability to learn technology quickly (E)

Knowledge

  • An understanding of the conditions, attitudes and needs of people i the Newington Green area  (D)
  • An understanding of the power of strong community connections to improve life situations (D)

Experience

  • Experience in coordinating and managing volunteers (E)
  • Experience in organising and/or facilitating training (E)
  • Facilitating and leading productive meetings (E)
  • Use  of Podio or similar software (D)
  • Use of Google applications or other similar software (D)
  • Use ofSlack software (D)
  • Use of Podio or similar software (D)
  • Supporting people in their career development (D)
  • Career guidance, counselling, or support (D)
  • Human resources (D)
  • Volunteer management (D)

Competencies

  • A proactive, creative, approach to work (E)
  • A warm, friendly and outgoing manner (E)
  • Strong attention to detail (E)
  • Ability to engage productively and compassionately with many different kinds of people(E)
  • Ability bring out the best in people (E)
  • An orientation toward process improvement (D)
  • Ability to give constructive feedback resulting acceptance and positive change (D)
  • Ability to take direction and feedback as an opportunity to learn and grow
  • Ability to take direction and feedback without defensiveness (E)
  • Open-minded attitude (E)
  • Flexible and able to operate in loosely structured environments (E)
  • Ability to manage multiple situations at the same time (E)
  • Knowing which things to prioritise when there’s too much to do (E)
  • Ability to motivate and inspire people (E)
  • Ability to discern and understand volunteer motivations and goals and use this to create best outcomes for the volunteers and NGA. (E)

Application process

If you would like to apply for this post, please send us your CV and a covering letter, detailing how your skills, knowledge and experience meet the requirements of this post. 

Applications should be submitted by email to [email protected]  The deadline for applications is 31 July 2022. Following application, shortlisted candidates will be invited to attend an interview. We recommend that you apply at your earliest convenience.  We screen applications as they are received as well as interview and appoint suitable candidates on this basis regardless of the closing date.

We particularly encourage applicants from underrepresented groups. We recruit based upon equality of opportunity for all and candidates will be selected for interview based on their skills, knowledge and experience.